Raise your concern
Contact the person dealing with your matter, their supervising partner or manager, or our Client Care & Resolution Team.
If you are unhappy with the service provided to you, or with how your personal data has been managed, please first contact the individual normally responsible for your matter, or their supervising partner or manager. Their details should appear in your initial correspondence.
If you do not have those details, or would prefer to contact us centrally, you can write to our Client Care & Resolution Team at info@quebeclaw.co.uk.
Client Care & Resolution Team
Quebec Law Solicitors
Leeds
LS8 4HS info@quebeclaw.co.uk
Our response
Your case manager and their supervisor will review your complaint and aim to respond within 15 working days. If the issues are more complex and additional time is required, we will tell you as soon as possible and provide an indication of when you can expect a response.
We may suggest a meeting or telephone call where that would assist in understanding or resolving your concerns. If you have a preferred method for receiving our response, please tell us when making your complaint.
If you remain dissatisfied following the initial review, you may ask for the complaint to be escalated to our Client Care & Resolution Team. A further investigation will then be undertaken with the aim of resolving matters amicably.
Eight-week period
The Legal Ombudsman generally expects firms to be given up to eight weeks to resolve a complaint before it will consider commencing its own investigation.